Delivery & Return Policy

1. Delivery Timeframes

Expected delivery is around 3-4 weeks, but in case of excess orders, it may take up to 60 days. While our sales executives may provide an estimated delivery time, the actual delivery time will be confirmed by our production team once the order details are confirmed by the customer. Please note that delivery dates are not guaranteed and may be affected by various factors, including but not limited to force majeure events such as natural disasters, labor unrest, and electricity outages.

2. Delivery Charges

We offer free delivery within Bangalore city limits. If the delivery location is beyond this area, additional delivery charges will apply and will be included in the invoice.

3. Return Conditions

Since all our products are made-to-order and crafted based on customer preferences, we generally do not entertain returns or cancellations once an order is confirmed. We request customers to carefully review all specifications, dimensions, finishes, and selections before placing the order.

As each product is individually manufactured, slight variations may occur due to practical usability, hand-finishing processes, material characteristics, lighting conditions, and customization requirements. While we make every effort to ensure accuracy, the final product may vary slightly and will closely match approximately 90–95% of the product images and designs displayed on our website.

Returns or replacements will only be considered in cases where there is an error or manufacturing defect from our company’s side, subject to the terms and conditions mentioned in the Return Process section below

4. Return Process

Customers seeking a return must provide proper evidence to support their reasons. Our team will review the evidence, and if satisfied that an error has been made on our part, we will process the return. The return process may take up to 7 working days.

5. Damaged or Defective Items

For minor defects, we will send a team to repair the item on-site or take it back to the factory if necessary. All delivery charges related to repairs will be borne by us.

6. Changes, Cancellations, Returns & Refunds

  • Customers can cancel their order free of charge within 24 hours of order confirmation.

  • We reserve the right to cancel an order.

  • Any changes to orders must be made prior to the commencement of manufacturing.

  • Deposits for cancellations requested after the completion of a custom-made unit will not be refunded.

  • Refunds can take up to 30 days to process, and an administration fee may be applicable in certain cases.

  • No refunds will be processed without a valid invoice; the order form will not be considered as an invoice.

7. Delivery Responsibilities

  • Delivery is to your doorstep, and we cannot be held liable for any breakage or damages beyond that point.

  • Our staff may deliver to the room of your choice if it is safe to do so.

  • The condition of the furniture must be checked upon delivery, and defects must be reported within 48 hours.

  • Acknowledgment of receipt of the product must be signed.

  • Please be aware that newly delivered furniture may have a strong varnish smell that may need time to air out.

8. Contact Information

For any questions or concerns about this Delivery & Return Policy, please contact our customer care at:

Estre Global Private Limited 

Email: support@estre.in

Phone: +91 95135 31901