Estre provides limited warranty coverage against manufacturing defects in materials and workmanship under normal residential use:

• Normal wear and tear, fading, discoloration, or environmental damage from sunlight and moisture.
• Damage caused by improper care, failure to follow maintenance guides, or harsh cleaning chemicals.
• Unauthorized repairs, alterations, or third-party modifications.
• Accidental damage, misuse, cuts, scratches, burns, or pet damage.
• Commercial, institutional, rental, or hospitality use.
• Customer-supplied materials or custom requests beyond standard specifications.

To initiate a warranty claim, please contact our support team with:

• Proof of purchase (Original Invoice).
• Clear photos and/or videos showing the defect alongside a detailed description.

Upon verification, Estre will—at its discretion—repair, replace, or provide an equivalent solution for the defective part.

• An initial inspection may be required to evaluate the scope and estimate costs.
• All costs for labor, materials, and transportation are the customer's responsibility.
• Repairs proceed only after receiving written approval and any required deposit.

• Follow provided product care guidelines to maintain warranty validity.
• Cover extra costs resulting from incorrect measurements, fabric choices, or custom specs.
• Provide safe and reasonable access to the product for inspection or service.