Terms and Conditions

  1. Introduction

These Terms and Conditions ("Terms") govern your use of the website estre.in ("Site"), operated by Estre Global Private Limited ("Estre," "we," "us," or "our"). By making a purchase online through our website, offline at our factory, through our sales representatives visiting your home, or through our showrooms, you agree to be bound by these Terms. If you disagree with any part of the Terms, please do not use the Site or our services.

  1. Products and Services Description

We specialize in manufacturing furniture, mainly upholstered furniture, customized according to customer requirements. We do not have any products in stock; all products are made to order. Services we offer include re-upholstery services and repair services of products bought from us.

  1. Ordering Process

Orders can be placed online or offline. A 50% to 70% deposit is required, with special orders requiring 100% payment. An invoice will be processed within 2 working days, and delivery dates are mentioned in the invoice. Payment methods include bank transfers and approved digital payment platforms. Cash payments require prior approval from the sales manager. We reserve the right to cancel orders at any time, with refunds paid within 48 hours to the original method of payment.

  1. Pricing and Payment Terms

Prices are inclusive of delivery and taxes. Deposits are required as stated in the order process, and cash payments are not accepted without prior approval.

  1. Delivery

Delivery charges are included in the invoice or can be added for special trips. Delivery lead time is 1-3 weeks, and exact dates or times cannot be guaranteed. Delivery is to the doorstep, and we are not liable for damages beyond that point. Defects must be reported within 48 hours, and acknowledgment of receipt must be signed.

  1. Changes, Cancellations, Returns & Refunds

We reserve the right to cancel an order, and changes must be made prior to manufacturing. Deposits on cancellations after completion will not be refunded. Refunds can take up to 30 days to process, and no refunds are allowed without an invoice.

  1. Intellectual Property Rights

All content on the Site is the property of Estre and is protected by Indian copyright and other intellectual property laws. Unauthorized use of any content is prohibited.

  1. User Conduct Expectations

You agree to use the Site in compliance with all applicable laws and regulations and not to engage in conduct that is unlawful, harmful, or in violation of these Terms.

  1. Limitations of Liability

In case of special or additional customization, no returns are accepted, and we do not allow any refunds. Our total liability shall not exceed the purchase price of the product.

  1. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore, India.

  1. Contact Information

For any questions or concerns about these Terms, please contact our customer care at:

Estre Global Private Limited

Email: customercare@estre.in

Phone: +919611553768