Customer Care — we’re here after delivery, too.

Something not right with your estré piece? Our Customer Care team handles it on WhatsApp, start to finish, with a ticket number you can follow.

How it works on WhatsApp

1. Send “Support” to +91 87222 00100 from the mobile number on your order. Words like warranty, repair, damaged or not working work too.
2. Pick your order. We list the orders on your number — reply with its number (or 0 if it isn’t about an order).
3. Choose what’s wrong — for example damaged in delivery, a quality issue, a recliner or electrical problem, a missing part, a warranty claim, re-upholstery, a refund or payment question.
4. Describe it in one message and send photos or videos — they help us fix it faster.
5. Reply YES to raise the ticket. You get a ticket number (like CS-2026-00012) straight away.
6. We take it from there. Our team calls or messages you, and if a visit is needed our technician comes to you. Every update arrives on the same WhatsApp chat.
7. Confirm the fix. When it’s done we ask you to check — reply YES if it’s sorted, or NO and we reopen it.

Keep these handy

• Your order or invoice number.
• Clear photos or a short video of the issue.
• A one-line description of what happened and when.

If it’s electrical

If a recliner motor, switch or cable sparks, smells of burning or gives a shock, stop using it, unplug it, and tell us right away on WhatsApp or by phone — these are treated as urgent.

Order on a family member’s number?

That’s fine — message us from your own number and mention the order; we’ll verify it and carry on.

Warranty terms, what is covered and for how long: see our warranty. Visiting a studio instead? Kudlu Gate and Millers Road, open every day 10 am – 8 pm.